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Terms & Conditions

This website is operated by The Grandparent Hub Limited and use of the website indicates your acceptance of these Terms & Conditions. Please read them carefully before proceeding. The Terms & Conditions of this website may be updated or amended from time to time without prior notice, please do check back here for the latest Terms & Conditions. They were last updated in September 2018.

The Grandparent Hub is an online community to support grandparents who help look after their grandchildren in one way or another. Its aim is to help create memories from the moments spent together and this is done by offering ideas and inspiration for the time spent together.

The Grandparent Hub has made in good faith best efforts to ensure that the information contained within the website is up to date, correct and complete. In the event of inadvertent or occasional errors The Grandparent Hub accepts no liability. Furthermore, The Grandparent Hub cannot accept any liability for loss of any kind resulting from reliance on the information or opinions provided within the website nor from any computer viruses and other malicious programs on the website despite The Grandparent Hub’s reasonable precautions against them.

The Grandparent Hub intends to make the website available 24 hours a day, but cannot be held liable for any non-availability or error regardless of whether the circumstances are inside or outside The Grandparent Hub’s control.

The copyright and all other intellectual property rights, including logos, trademarks and brand names, in the material on this website are owned by The Grandparent Hub Limited. Any reproduction or use of extracts from the website incorporated into or stored in any form for any purpose is prohibited without the written or express permission of ‘The Grandparent Hub’ and its directors.

Liability

The website and all materials and information thereon are provided on an “as is” basis. To the fullest extent permissible by applicable law, we do not make any express or implied warranties, representations or endorsements whatsoever with regard to the website or any information or service provided through the website. To the fullest extent permitted by law we will not be liable to users for any loss or damage of any nature whatsoever and howsoever arising (including due to our negligence) out of or in connection with the viewing, use or performance of the website or its contents, whether due to inaccuracy, error, omission or any other cause and whether on the part of The Grandparent Hub or its servants or agents, or any other person.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the website and is compatible with the website. You also acknowledge and agree that we do not guarantee or warrant that any material available for downloading from the website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

Linked Sites

The Grandparent Hub may provide hypertext links to websites operated by other people and companies who we believe offer complementary services, goods and advice. When you access any other site from these links, you understand that it is independent from thegrandparenthub.com and that we have no control over the content or availability of that website. In addition, a link to any other website does not mean that The Grandparent Hub endorses or accepts any responsibility for the content, or the use, of such a website and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site.

Privacy Notice

The Grandparent Hub is committed to respecting your privacy and complies with relevant data protection laws. The company Privacy Notice can be found here

Ownership of Rights

All material and images are owned by or registered to The Grandparent Hub. Any use of this website or its content is prohibited without our prior permission.

Current Competition Details – iCandy Raspberry Pushchair and Accessories worth over £870!

– To enter the competition you must email icandy@thegrandparenthub.com with your name and email address

– The competition runs from Sunday 30th September 2018 to midnight on Saturday 6th October 2018.

– One winner will be chosen at random and notified on our Grandparent’s Day winner’s page which will be on our website on the afternoon of Sunday 7th October 2018.

– – The prize is for 1 iCandy Raspberry in Kings Road Khaki pushchair with accessories as detailed on the competition page.

– Prize is non-transferable and there is no cash or product alternative.

– This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook or any other Social Network.

– Competition run by iCandy and The Grandparent Hub.

– Winner will be notified via The Grandparent Hub website.

– This competition is open to UK residents only.

– Entry to the giveaway is acceptance of these terms and conditions.

Current Competition Details – National Trust Family Admission Pass

– To enter the competition you must email nationaltrust@thegrandparenthub.com with your name and email address.

– The competition runs from Monday 1st October 2018 to midnight on Saturday 6th October 2018.

– The first 75 qualifying entrants will win and be notified on our Grandparent’s Day winner’s page which will be on our website on the afternoon of Sunday 7th October 2018.

– Each winner will receive 1 Family Admission Pass which gives them, two children and one other, free entry to any National Trust place during normal opening times. Exemptions do apply. For a full list of properties excluded from the Admission Pass please visit www.nationaltrust.org.uk/guest-pass-exemptions. Pass can only be used once, cannot be used for events or in conjunction with any other offer.

– Prize is non-transferable and there is no cash or product alternative.

– This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook or any other Social Network.

– Competition run by National Trust and The Grandparent Hub.

– Winner will be notified via The Grandparent Hub website.

– This competition is open to UK residents only.

– Entry to the giveaway is acceptance of these terms and conditions.

Current Offer Details – Kidtropolis Tickets

We have partnered with Kidtropolis to bring you this fantastic offer:

– Book your tickets to Kidtropolis – The UK’s Best Kids Event for just £10* per person for a 4 hour session (RRP £12)!

-PLUS when one adult ticket is purchased, you can buy a second adult ticket for HALF PRICE.

Admin and transaction fees will be added to the booking.

Tickets must be purchased online using the following link: https://kidtropolis.seetickets.com/tour/kidtropolis?offercode=halftermfun.

Full t & c’s apply, these can be found on the Kidtropolis website here.

Current Offer Details – Exclusive Discount

From Monday 1st October to midnight on Sunday 7th October we will be offering you 10% off the standard admission price for both adults and children for the following venues:

– Kew Gardens

– Kensington Palace

– Cutty Sark

– Tower of London

– Hop On Hop Off Bus Tour – 24 Hours – London

Prices shown have already had the discount applied.

Tickets must be purchased through the Places to Go section on The Grandparent Hub website www.thegrandparenthub.com.

Full t & c’s apply, these can be found below under the section named Terms and Conditions for Places to Go.

Current Offer Details – Great Deal for The Baby Show

Visit The Baby Show, 19th – 21st October at Olympia London and you could SAVE 20% off the door price of £20pp!

Code GPHUB must be quoted at the time of booking.

Bookings must be made via The Baby Show website and the quote code must be added during the booking process.

Alternatively you can book by phoning 0871 231 0844 and quoting GPHUB. Calls cost 10p per minute plus your phone company’s access charge.

A £2.20 transaction fee applies per booking.

All children under 14 years old require a ticket even though the cost of entry is free.

Bookings must be made by midnight on 18/10/2018.

Full t & c’s apply, these can be found on The Baby Show website.

Current Offer Details – Odds Farm Park

Book your visit online to Odds Farm Park in Buckinghamshire for Grandparent’s Day (Sunday 7th October 2018) and receive a HALF PRICE Senior Admission when you also book a full price Child Admission Ticket.

To receive your discount simply use the code GRANDUP18 at the online check out.

Bookings must be made via Odds Farm Park website and the quote code must be added during the booking process.

Offer is not applicable for Annual Members and cannot be used in conjunction with any other offer or discount.

Non-transferable and cannot be exchanged for cash.

Offer only available for tickets booked online at least 24 hours in advance of your visit and can only be applied to tickets booked online for Sunday 7th October.

Cannot be used towards parties or annual memberships.

In the event of a dispute the management’s decision is final.

Full t & c’s apply, these can be found on Odds Farm Park website.

Current Offer Details – Farmer Palmer’s

Visit Farmer Palmer’s Farm in Dorset this Grandparent’s Day (7th October 2018) and Grandparent’s will go FREE!

You will need to print off a voucher to take with you on the day. To obtain your voucher please visit Farmer Palmer’s website.

Full t & c’s apply, these can be found on Farmer Palmer’s website.

Current Offer Details – Go Ape

Get 20% off ALL Adventures at @goapetribe for a Limited Period Only.

Book your adventures between 28th September – Sunday 14th October for activities between 8th October – Sunday 4th November to receive your 20% discount.

Use promo code TREAT10 at the online checkout.

Bookings need to be made via goape.co.uk.

Offer excludes Delamere, Alice Holt, Aberfoyle, Bracknell, Grizedale and Margam.

Offer is not applicable to Saturdays.

Full t & c’s apply, these can be found on Go Ape’s website.

Terms and Conditions for Places to Go

All details on the Places to Go section are correct at the time of publishing.

If you are re-directed to the attractions website, you will be making the booking direct with them and are subject to their Terms and Conditions and Privacy Policy. Please ensure you make yourself familiar with these before booking.

Places to Go that are booked within The Grandparent Hub Ltd’s website, www.thegrandparenthu.com, are booked through our partner Hospitality Line.

We want you to be completely happy with our service to you. Once you have made a reservation, if you need to cancel then we will, where possible, offer you reduced cancellation charges. The exceptions are certain products which can not be refunded or transferred. These include: Warner Brothers Making of Harry Potter Studio Tour and ArcelorMittal Orbit. Please have your booking reference available when contacting us.

– Any cancellation made once you have booked will incur a 20%/£15.00 cancellation charge (whichever is greater).
– For cancellations made within 72 hours of the date of your trip, we cannot refund any monies paid.
– Should you wish to transfer your booking to an alternative date then we will apply a 20%/£15 administration charge (whichever is greater), however this will be subject to availability, requires at least 72 hours notice from the date of your trip and does not apply to Warner Brothers Making of Harry Potter Studio Tour. The ArcelorMittal Orbit at The Queen Elizabeth Olympic Park cannot be refunded or amended within 7 days of the travel date. Hospitality Line cannot accept any responsibility in the event that the supplier is unable to offer the alternative date.
– On Request Bookings: On request bookings need to be accepted by the supplier before they are confirmed with the customer. This process can take up to 48 hours, so customers may have to wait up to two working days before they receive their voucher.

Prices displayed on our websites are correct to the best of our knowledge and maintained on a daily basis and include VAT at a rate of 20%. In the event of an order being placed against an accidental incorrect price, we will endeavour to inform the purchaser of the error within seven days of the purchase being made, we will allow the purchaser to either cancel the booking or choose to pay the additional difference in price. All individual attractions are subject to price variation. Pricing is correct at time of booking. We reserve the right to change the price of a product at any time. You will be charged for the number of passengers shown on the voucher if your voucher is presented at the venue you have booked subsequent to your party organiser receiving from us written confirmation that your booking has been cancelled, as requested by them.

Groups Policy – 20 people or more
20% cancellation charges will apply if you cancel 14 days or more prior to the date of the function.
50% charge will apply to cancellations received between 13 and 7 days prior to the booking
100% charge will apply to cancellations received less than 7 days prior to the booking date.

Please note that only one voucher will be issued per booking, therefore everyone attending the venue must arrive together.

Please also note that if the number of passengers shown on the voucher you present on the day exceeds the number you have booked with us you will be charged for these additional passengers.

Hospitality Line and it’s agents reserve the right to refuse admission and remove from that service any person whose condition in the opinion of Hospitality Line its agent’s staff interferes, or is likely to interfere with the enjoyment of the service by other participants.

Client cancellations are only accepted from the party organiser and must be submitted in writing to Hospitality Line.

Please note that all tour routes are subject to change without prior notice. No refunds or discounts will be offered under such circumstances.

We recommend that you check http://www.tfl.gov.uk/ before travelling in London to be aware of any events taking place which may affect your journey or experience.

Hospitality Line, its employees, servants and /or agents and /or suppliers do not accept any liability for any death, injury, theft or loss sustained at the attraction to any person or their belongings, including vehicles.

The liability of Hospitality Line in respect of any breach of these terms and conditions, including any implied terms shall not exceed any consequential loss however suffered by the clients or the guests and shall in any event be limited to the maximum amount invoiced and paid for the party’s booking.

Hospitality Line does not accept any liability nor will be liable for non completion of any service or any delays arising as a result of:

– Strikes, riots of lockouts affecting any trade which Hospitality Line is concerned.
– Adverse weather conditions
– Loss, damage or cancellation due to fire, flood of any other cause beyond its control
– Cancellation of the service by the supplier

These terms and conditions are governed by English Law and in the unlikely event of dispute, the parties shall submit to the exclusive jurisdiction of the English Courts.

Terms and Conditions for My Hub Plus

1) My Hub Plus will launch on Monday 5th November 2018.

2) To use My Hub Plus and receive the exclusive offers, news and competitions you will need to subscribe to My Hub Plus membership.

3) My Hub Plus membership subscription costs £39.99 per annum or £3.99 per month when you subscribe by midnight on Sunday 4th November 2018. Prices include VAT at 20%. Prices are liable to change after Sunday 4th November 2018.

4) To subscribe to My Hub Plus you must use this link http://thegrandparenthub.com/my-hub-plus-promotion/.

5) Membership subscription is for a year from Monday 5th November although your tastecard+ subscription will start from the moment you redeem it and last for 12 months from that date.

6) Your tastecard+ can be redeemed at www.tastecard.co.uk/redeem/TGPH18.

7) Once you have successfully registered and your information has been validated you will be sent a welcome email from tastecard which will contain your membership number and membership expiry date.

8) Your tastecard+ membership card is a digital membership which you can access by downloading the free tastecard app available on iPhone [iOS 8.0+] and Android [OS 3.0+] and Windows Phone [OS 8.1+].

9) Your My Hub Plus membership will automatically re-new at the end of the year, we will remind you of this just before the renewal is due.

10) You can cancel your My Hub Plus membership at any time by emailing myhubplus@thegrandparenthub.com. Please note cancellation of membership to My Hub Plus will also cancel your tastecard+ membership. Cancellation of membership can take up to 28 days.

11) My Hub Plus membership is not transferable, for sale or re-sale or redeemable for cash and there is no cash alternative.

12) Your subscription details will be passed on to tastecard+ in order to fulfil your FREE digital membership card, please click here to read their Privacy Policy.

13) tastecard+ require you to advise the restaurant when booking that you have a tastecard and when you present your tastecard+ digital membership card, participating restaurants will offer either 50% off your total food bill, or 2 for 1 meals (the cheapest course ordered will be deducted from the bill). Participating restaurants may not allow use of tastecard+ on days such as Mother’s Day, Valentines and Christmas Day, please check at the time of booking.

14) tastecard+ will advise of any new additions to their portfolio and any exclusive offers through their website www.tastecard.co.uk.

15) You can use your tastecard+ as many times as you like before the expiry date specifies on the the digital membership.

16) tastcard+ cannot be used in conjunction with any other offer and excludes drinks.

17) Only valid tastecard+ will be accepted. Photocopies will not be accepted.

18) tastecard+ cannot be used retrospectively for meal out already taken and no refunds will be given.

19) tastecard+ cannot guarantee the availability or quality of the featured restaurants and any complaints or queries
arising from your meal please contact the tastecard Customer Service Team on 0800 5677 241.

20) 12 month tastecard+ can only be claimed in accordance with the tastecard terms and conditions. Terms and conditions can be found at https://www.tastecard.co.uk/terms-and-conditions.

21) Competitions, deals and offers featured within My Hub Plus will be subject to their own terms and conditions which will be detailed on the Terms and Conditions page on thegrandparenthub.com website.

22) Use of The Forum is monitored. We ask all of our users to use this area with courtesy and respect for all users. Foul and inappropriate language will not be tolerated and may result in termination of My Hub Plus membership.

23) The Grandparent Hub terms and conditions apply, please click here to read.

24) By subscribing to My Hub Plus you are agreeing to these terms and conditions.

For any queries about My Hub Plus please email myhubplus@thegrandparenthub.com.

These terms and conditions are governed by English Law and in the unlikely event of dispute, the parties shall submit to the exclusive jurisdiction of the English Courts.