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Privacy Notice

Privacy

At The Grandparent Hub we recognise our duty of care with regards to your data and we are committed to protecting and respecting your privacy. We collect certain information or data about you when you use thegrandparenthub.com. This Privacy Notice been compiled to let you know what information is collected, how it is stored, kept secure, how the information is used and to also give you more control over your data.

    Who are The Grandparent Hub Limited?

    • The Grandparent Hub Limited is a website for grandparents. We are a private limited company registered under company number 10906527 and are also registered with the Information Commissioner’s Office (ICO).
    • What Information do we Collect:?

      • We do not require your name or address to view our website and content and you can use the website without providing this. Subject to your permissions and choices, or as a legitimate interest in the case of our shop, we may collect some of the following or may in the future include some of the following:
      • • questions, competition answers, comments or feedback you leave, including your email address and name if you contact thegrandparenthub.com
      • • your email address and subscription preferences when you sign up to our email marketing, and how you use our emails
      • • your IP address, and details of which version of web browser you used
      • • your name, email address, password, date of birth, saved articles and blogger details and marketing preferences if you sign up to use My Hub Plus
      • • your name, address, basket details if you purchase directly through our shop
      • • your name, email address, basket details if you purchase one of our Experiences
    • • information on how you use the site, using cookies and page tagging techniques
  • This data can be viewed by authorised people within The Grandparent Hub Ltd and selected suppliers, to:
  • • improve the website by monitoring how you use it
  • • gather feedback to improve our services, for example our email marketing
  • • send email marketing to users who request them
  • • to administer a contest, promotion, survey or other site feature
  • • to ask for ratings and reviews of services or products
  • • respond to any feedback you send us, if you’ve asked us to
  • • notify you of changes to our services
  • • fulfil any orders placed through our shop
  • • to track sales for affiliate purposes
  • We review the personal data we hold on a regular basis.

Where your Data is Stored

Your data is stored by our web hosting company 1&1 Internet Limited. As part of their hosting, the information you provide to us may be transferred to countries outside of the European Union. By way of example, this may happen if any of their servers are located in a country outside of the European Union. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, strong or processing. If we transfer your information outside of the European Union in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Notice. Click here to view 1and1’s Privacy Policy.

Like most websites, we use Google’s suite of analytic tools to track user interaction. This information helps us understand how many people are using our website, what pages and posts they are looking at, how they found our website and their journey whilst on our website. Google does record such personal information as your geographical location, device, internet browser and operating systems, none of this information personally identifies you to us. Google record your computer’s IP address which could be used to personally identify you however they do not grant us access to this data. To read more click here to view Google’s Privacy Policy.

Should you leave a comment on our website, this information is stored within our website until such time this is deleted.

If you contact us via our Contact Us page, none of this data will be stored by our website. The information provided will be collated in to an email and sent directly through to us by email.

When you sign up to our email marketing your data is stored in Mailchimp. We use the MailChimp platform, provided by The Rocket Science Group LLC d/b/a MailChimp, a State of Georgia limited liability company, for our email marketing. The Rocket Science Group LLC d/b/a/ Mailchimp has staff based outside the EEA, and stores your data in the US. Granicus is certified under the EU-US Privacy Shield framework. When you sign up to our email marketing, you agree to your data being stored in this way. To find out more view Mailchimp’s Privacy Policy.

When you purchase an Experience through our website we work with our partner, Hospitality Line Limited, so will share with them your name, email address and basket details. Hospitality Line Limited are based within the EU and therefore subject to the EU-GDPR guidelines. The data is shared within the Hospitality Line Group but does not transfer data out of the EEA. To find out more view Hospitality Line’s Privacy Policy.

When you purchase directly with The Grandparent Hub Ltd, your information will also be passed on to Paypal to ensure secure payment. View Paypal’s privacy policy here.

How Long your Data is Stored for

Any personal data you share with us will be kept for as long as it necessary for us to complete the function for which is was supplied. There is no one specific time-frame for all pieces of data but rest assured it will not be kept for longer than reasonably necessary.

Use of ‘Cookies’

Like most other websites, www.thegrandparenthub.com, use cookies. Cookies are small text files that are placed on your computer to help us recognise you when your visit our website and provide you with a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. They do not contain your name or other personal details. As a rule, cookies will make your browsing experience better. If you have cookies turned on within your web browser, we will not specifically ask your permission to use them however, you may disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers. Take a look at our Cookie Policy for more details.

Affiliate Links

To help cover the costs of keeping thegrandparenthub.com up and running, we use affiliate marketing links, which means companies give us a small percentage of the sale if The Grandparent Hub refer you to the product from our site.

Keeping your Data Secure

Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.
Any data you send is at your own risk:
We have procedures and security features in place to keep your data secure once we receive it.

Disclosing your Information

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce any other agreements. This includes exchanging information with government departments for legal reasons.
We won’t share your personal information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

Your Rights and Choices

You can find out what information we hold about you and request a copy of this. You can also ask us not to use any of the information we collect. It is also important to us that your details are up to date and accurate. If you change your details or believe any details we hold on you are inaccurate please contact us by email at info@thegrandparenthub.com.

You also have a choice about whether or not you receive information from us. If you have signed up to receive our email marketing and change your mind you can unsubscribe by clicking on one of the unsubscribe links in any email we have sent or by emailing info@thegrandparenthub.com.

You can also choose to turn off your cookies, you can do this in the web browser.

If you have joined My Hub, you can change your details in this area or by contacting us. You can also delete your account by emailing us at info@thegrandparenthub.com.

You also have the right to be removed from our systems, please contact us at info@thegrandparenthub.com if you would like us to do this.

How do we Protect your Information?

We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers – payment is taken via a third party, Paypal.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information

Links to Other Websites

thegrandparenthub.com contains links to other websites. This Privacy Notice only applies to www.thegrandparenthub.com, and doesn’t cover other websites that we link to or link to us. These services have their own terms and conditions and privacy notices which we encourage to you to read to find out what .

What Happens if our Data is Compromised?

If a data breach was to occur, we will work with the relevant authorities and bodies to ensure that we comply with the law and will endeavour to notify you if you are affected.

Complying with the Law

We adhere to the UK Data Protection Act 1998, the EU Data Protection Directive 1995, the 2018 EU General Data Protection Regulations (GDPR) and The Privacy and Electronic Communications (EC Directive) Regulations 2003. All information held by us is relevant, you have given us permission to hold this, is accessible by you upon request and held securely.
If a data breach was to occur we would notify you as soon as possible.
If at any time you would like to unsubscribe from receiving future emails, you can email us at:
info@thegrandparenthub.com and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this Privacy Notice, updating your preferences or finding out what information we hold on you please contact us using the information below.

Sharon Slade
The Grandparent Hub
11 Commons Lane, Hemel Hempstead,
Herts, HP2 5EY
United Kingdom
info@thegrandparenthub.com

Making a Complaint

If at any point you are unhappy, please do contact us on the details above. If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

Updates

This Privacy Notice was last updated on 18th May 2018. We will keep this Privacy Notice under regular review, please check back frequently. Any subsequent updates will be detailed here.
Last Edited on 18/05/2018